Frequently Asked Questions
Everything you need to know about your Tennis-Point order, equipment, and services.
How can I find the right tennis racket for my playing style?
We offer a comprehensive Racket Finder tool on our website. Additionally, you can utilize our Test Racket Service to try out the latest models from Wilson, Babolat, and Head for a small fee before making a final purchase.
What is the professional stringing service?
Tennis-Point provides a professional stringing service. You can select your preferred string type and tension when purchasing a racket, and our experts will string it to your specifications before shipping.
What is your return policy for shoes and apparel?
We offer a 30-day return policy for all unused items in their original packaging. Please note that tennis shoes must be tested on indoor surfaces to be eligible for a full refund.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $99. For urgent needs, express shipping options are available at checkout.
Do you offer a Best Price Guarantee?
Yes, if you find an identical item at a lower price from an authorized online retailer, we will match that price. Please contact our customer service team with the link to the offer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.